Refund policy – FootClothes website

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Refund policy

At FootClothes, LLC, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please contact us at contact@footclothes.com within 14 days of receiving your purchase. We will work with you to resolve any issues and find a solution that meets your needs.

RETURNS FOR RETAIL CUSTOMERS:

Non-damaged or non-defective products may be returned for a refund or store credit within 14 days of receiving your purchase.
Returned items must be in their original, unworn condition with all tags attached.
Shipping costs will not be refunded and the customer is responsible for the cost of return shipping.
Refunds will be processed within 7 days of receiving the returned item.

RETURNS FOR WHOLESALE CUSTOMERS:

Wholesale customers may return overstock for a credit or exchange at any time. Returns for refund are offered within the first 14 days after receiving your purchase.
Returned items must be in their original, unworn condition with all tags attached.
Shipping costs will not be refunded and the customer is responsible for the cost of return shipping unless otherwise agreed upon.
Credits or exchanges will be processed within 7 days of receiving the returned item.

EXCHANGES:

Exchanges can be made for a different style when available within 14 days of receiving your purchase.
The customer is responsible for the cost of return shipping.

DAMAGED, MISSING, OR DEFECTIVE ITEMS:

If you receive a damaged or defective item, or something is missing or incorrect, please contact us immediately at contact@footclothes.com with your order number and a photo of the damage or defect if applicable.
We will replace the item or issue a refund at no cost to you.
Please note that all sale items are final sale and cannot be returned or exchanged.

If you have any questions or concerns about our return policy, please contact us at contact@footclothes.com.