SOQ (Somewhat Often Questions)
I'm getting a checkout error on my preorder?
If you get an error that says something along the lines of "Only -11 Left in Stock" at checkout - it's because you're fast... there is a brief few seconds before the add to cart button on a product page turns into a "preorder" button. If you click it before it changes to preorder, it gets mad. Simply remove the item from your cart and re-add by clicking the preorder button.
My order contains both preorder and in-stock items? When will it ship?
Get it? SOQ sounds like SOCK. Jokes are funnier when you have to explain them. It's true.
1. What are your socks made out of?
Combed cotton for softness, nylon and spandex for superior feel and stretch. No polyester here, baby. No cutting corners.
2. I'm a size *size* - will they fit me?
They for sure fit Women's size 6 to Men's 12. Usually they will fit a 5 and 13 as well. I have a friend who is a size 14 with pretty wide feet and he rocks them too. It kind of depends on how wide your feet and calves are. While they aren't made for wide calves specifically, the spandex qualities give our "one size fits most" the ability to well, fit most. People with especially wide calves might find the calf styles with stripes to be a bit snug. People without wide calves report that they don't fall down, but don't leave tight marks either.
3. Why are your socks MSRP $15?
You can use GOATSINSOCKS for 20 percent off if that helps.
Our current pricing is also a little higher because our packing materials are all recyclable/recycled material and we pay all employees a living wage. Also, we don't repeat the same exact thing on both socks. We actually change them so the design is always on the outside ankle. Competitors sell novelty socks without the double terry padding and with annoying toe seams for about 12 to 13 dollars. With the discount, we are about in the same ballpark, but with what we believe is superior in comfort.
4. Where are your socks made?
They are made in China in a factory run by my friend Kevin. The factory has all ISO9000 certifications for workers and has passed every third party inspection with flying colors. Happily their QA team is on top of it as well.
Our first inclination was to make them here in the US, actually. There are only 3 factories here that make socks. 1 of them has a terrible interface and and even worse attitude when answering their phone. The other only takes orders in excess of 10,000 per design, and the other one quoted $9 cost for a sock that is much worse quality than what we ended up going with, and starting out as a new company I couldn't find any way to make it work. The machine we currently are utilizing doesn't even exist in the US.
By sourcing overseas, I have enough margin to pay skilled American employees at least $15/hr. If I sourced here in America I would be creating zero good jobs for Americans. It's a catch 22 in a lot of strange ways.
5. How long does shipping take?
Orders ship out same business day or next business day. Sometimes I ship out on Saturdays but I am trying to get better at actually taking days off.
6. How do returns work?
Email us at email@example.com and let us know what's up. We respond really quickly and we can get you set up with whatever solution best fits your situation.
7. I am missing an item in my order.
Okay this has happened like twice now because sometimes my friends and I pack orders at like 2 AM in order to get everything out by the next day. Email us, let us know what you're missing and I'll get it sent out right away. I also usually send like... candy and notes and bonus stuff if we mess up.
8. Do you offer wholesale?
Yes! Sign up is super easy - just fill out this form and you can begin placing orders on our website. Notice for Colorado based business accounts, it takes approximately 24 hours for us to verify your tax ID and mark you as tax exempt. If you need to place an order sooner than that, you absolutely can and any tax you pay will be refunded as soon as possible.
If you would rather not place orders through the website, you can email firstname.lastname@example.org and we can send a dynamic line sheet for orders. We also accept your own POs for convenience.
8. Wash instructions?
Wash separately. Do not bleach. Machine wash warm. Tumble dry medium, lay flat to dry, or just try using your dry sense of humor.
9. Will these fit people with wide calves?
Most likely, no. I HAVE gotten feedback saying they are pretty snug on people with wide calves. My friend Loretta also has thicker calves, and she wears them all the time, but I know they aren't as comfortable as she might like. The goal is to have wide calf options soon; they are just very expensive to produce as to make them correctly, which I would want to, I need to find a machine that can do the double terry padding, nylon/spandex mix, 200N quality AND wide calf and I haven't found one that even exists - so we can't quite yet without sacrificing design detail or other specs. The ankle socks are the best option for wide calf-ed folk.