SOQ - Somewhat Often Questions

Get it? SOQ sounds like SOCK. Jokes are funnier when you have to explain them. It's true.

General SOQ

What are your socks made out of?

Combed cotton for softness, nylon and spandex for superior feel and stretch. No polyester here, baby. No cutting corners.

I'm a size *size* - will they fit me?

They for sure fit Women's size 6 to Men's 12. Usually they will fit a 5 and 13 as well. I have a friend who is a size 14 with pretty wide feet and he rocks them too. It kind of depends on how wide your feet and calves are. While they aren't made for wide calves specifically, the spandex qualities give our "one size fits most" the ability to, well, fit most. People with especially wide calves might find the calf styles with stripes to be a bit snug. People without wide calves report that they don't fall down, but don't leave tight marks either.

Why are your wide calf options so limited? Will you launch more wide calf socks?

We know a lot of people want our socks to be bigger or stretchier to fit calves bigger than about a 15” circumference. We hear you. But it’s honestly really complicated. The thing about our designs is they are knitted into the fabric, not printed on, and they use both cotton and nylon thread to make the durable, soft, detailed, vivid images everyone loves. But nylon isn’t as stretchy as cotton. “So just make it bigger,” you might say, but if we make them any bigger, they don’t stay up on anyone. Chelsea has been working on this problem for longer than most of us have worked with her at FootClothes, and that means she’s already tried making things bigger or altering the cuff or all kinds of changes, but where we are right now with our regular crew socks is that they stay up on most people, and because the human calf is wider at the top and gets smaller as you go down toward the foot, if we make things bigger they slide down and bunch up at the ankle. Which is not cool for anyone.

The more intricate or detailed the design, the more nylon thread it requires, and thus only simplistic designs, such as lines or large blocks currently lend themselves to wide calf sizing. Because of this, and because knee-high socks go up above the widest part of the calf so they are more likely to stay up, we created the line Oh Hey, Stripes. This line includes two colors of wide-calf friendly knee-highs that use an entirely new production technique we hadn’t tried before. It doesn’t solve the nylon thread problem, but it has proven to be a popular option. We couldn’t get all the stripe colors in both regular and wide-calf when we launched Oh Hey, Stripes, but that doesn’t mean we didn’t WANT to. We just had to pick somewhere to start.

If you want to support our efforts to make more wide-calf options, the best way is to buy the current ones we have and send us an email to request others. That tells us people are interested and willing to support us putting our money into the project. You can sign up to the wide calf notification list here, and you’ll be notified as soon as we have any new options, even if you don’t sign up for our regular marketing emails.

When will you release more ankle socks?

Ankle socks are both popular and unpopular at the same time because we get this question a lot but then the ankle socks we have don’t sell nearly as well as anything else. With the success of Pastel Goth, where the same design is on both the crew and ankle height of the sock, we’re reconsidering what upcoming launches will have for ankle socks. But we don’t usually launch them in the end of the year, because most of our customers are in the Northern Hemisphere, so it’s winter and people have cold ankles.

The best way to make sure we put out more ankle socks is honestly just to buy the ones we have because we can’t invest in something people don’t buy. We’re a super small company and we like that, because it lets us talk to our customers like real people. But we’re not a giant corporation that can take risks over and over on new product lines that people don’t like. Ankle socks don’t sell as quickly in brick-and-mortar stores which is another factor we have to consider. If you like to buy FootClothes from stores in your area — we have a lot of amazing wholesale partners who stock us around the world! — tell them that!

Do you use AI-generated art?

No. We pride ourselves on working directly with independent artists and supporting real humans making cool stuff.

Why are your socks MSRP $15?

If you sign up for our mailing list, that’s the best way to be notified of sales and you’ll be sent a coupon for joining.

Our current pricing is also a little higher because our packing materials are all recyclable/recycled material and we pay all employees a living wage. Also, we don't repeat the same exact thing on both socks. We actually change them so the design is always on the outside ankle. Competitors sell novelty socks without the double terry padding and with annoying toe seams for about 12 to 13 dollars. With the discount, we are about in the same ballpark, but with what we believe is superior in comfort.

Where are your socks made?

They are made in China in a factory run by my friend Kevin. The factory has all ISO9000 certifications for workers and has passed every third-party inspection with flying colors. Happily, their QA team is on top of it as well.

Our first inclination was to make them here in the US, actually. There are only 3 factories here that make socks. 1 of them has a terrible interface and an even worse attitude when answering their phone. The other only takes orders in excess of 10,000 per design, and the other one quoted a $9 cost for a sock that is much worse quality than what we ended up going with, and starting out as a new company I couldn't find any way to make it work. The machine we currently are utilizing doesn't even exist in the US.

By sourcing overseas, I have enough margin to pay skilled American employees living wages. If I sourced here in America I would be creating zero good jobs for Americans. It's a catch-22 in a lot of strange ways.

How long does shipping take?

Orders ship out same business day or next business day. Sometimes I ship out on Saturdays but I am trying to get better at actually taking days off.

How do returns work?

Email us at contact@footclothes.com and let us know what's up. We respond really quickly and we can get you set up with whatever solution best fits your situation.

I am missing an item in my order.

Every order is picked and packed by real human people and we definitely misread numbers sometimes. Email us, let us know what you're missing and we'll get it sent out right away.

Do you offer wholesale?

Yes! Sign up is super easy - just fill out this form and you can begin placing orders on our website. Notice for Colorado based business accounts, it takes approximately 24 hours for us to verify your tax ID and mark you as tax exempt. If you need to place an order sooner than that, you absolutely can and any tax you pay will be refunded as soon as possible.

If you would rather not place orders through the website, you can email contact@footclothes.com and we can send a dynamic line sheet for orders. We also accept your own POs for convenience.

Wash instructions?

Wash separately. Do not bleach. Machine wash warm. Tumble dry medium, lay flat to dry, or just try using your dry sense of humor.

Do these have annoying strings on the inside?

No, we trim them. Catching your toe on a loop is the worst.

Is the no-feel seam good for people with sensory issues?

Yes. We have many autistic customers and others with sensory issues who report the seam is very toe friendly and comfortable.

Preorder SOQ

My order contains both preorder and in-stock items? When will it ship?

If your order contains both preorder and in-stock options, our default is to ship the in stock items immediately and backorder anything that is preordered. Shopify's shipping system is not friendly with this, so we will cover end user shipping for the preordered items. If you would prefer we hold and ship complete, please email us at contact@footclothes.com with your order number.Please check our online retailers for in-stock options for any styles that may be sold out on our site.