At FootClothes, LLC, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please contact us at contact@footclothes.com within 14 days of receiving your purchase. We will work with you to resolve any issues and find a solution that meets your needs.

Please note that all clearance items or items marked 'imperfect' are final sale and cannot be returned or exchanged.

ORDER CANCELLATION AND RIGHT OF WITHDRAWAL

If you would like to cancel your order, you can access a cancellation link up until the items have been fulfilled. Using the link takes care of cancellation automatically. Please see your order status page to carry out this action. You can access your order history here, or by logging in to footclothes.com and accessing your account page, then selecting the 'orders' tab. Every order confirmation email also includes a link to view the order status.

If your items have already been fulfilled, we likely can no longer cancel the order. You may submit a request for cancelation to contact@footclothes.com, but if the carrier has already picked up the package, we are unable to help. You will have to submit a return of the items when they arrive; please read the next section.

RETURNS FOR RETAIL CUSTOMERS

Non-damaged or non-defective products may be returned for a refund or store credit within 14 days of receiving your purchase.
Returned items must be in their original, unworn condition with all tags attached.
Initial shipping costs will not be refunded and the customer is responsible for the cost of return shipping.
Refunds will be processed within 7 days of receiving the returned item.

If you believe items to be defective, please see the "Damaged, Missing, or Defective" items section.

Please ship your returns to:

FootClothes LLC
ATTN: Returns
5511 W 56th Ave
STE #124
Arvada, CO 80002

Include your original packing slip or order number as well as the reason for the return and whether you are requesting a refund, exchange, or credit. 

EXCHANGES FOR RETAIL CUSTOMERS

Exchanges or store credit requests can be made for a different style when available within 14 days of receiving your purchase.
The customer is responsible for the cost of return shipping.

The original item must be unworn and with original packaging, in other words, ready to resell as if it were brand new. 

DAMAGED, MISSING, OR DEFECTIVE ITEMS

If you receive a damaged or defective item, or something is missing or incorrect, please contact us immediately at contact@footclothes.com with your order number and a photo of the damage or defect if applicable.
Once the defect is confirmed, we will replace the item or issue a refund at no cost to you.

In the case that we need to verify the defect in person, we will send a return shipping label at our cost when applicable to verify the defective product.

Returned defective product that is worn will never be resold and is only used for quality assurance. It will be donated to charity if possible.

Sizing concerns:
If you are within the specified sizing range or your calf circumference at the widest point is under 15" and our standard-size socks do not fit as anticipated, this is considered defective. Sock specs may be verified upon return. All product pages for non-wide calf socks contain a wide-calf disclaimer.

RETURNS FOR WHOLESALE CUSTOMERS

Wholesale customers may return overstock for a credit or exchange within six months of the order. Returns for refund are offered within the first 14 days after receiving your purchase. After 14 days, we will consider it an exchange of merchandise.

Returned items must be in their original, unworn condition with all tags attached.

Shipping costs of returned items will not be refunded and the customer is responsible for the cost of return shipping unless otherwise agreed upon.

Credits or exchanges will be processed within 7 days of receiving the returned item.

Let us know if you have stock that isn't moving and we'll get you something that is a better fit.

If you have any questions or concerns about our return policy, please contact us at contact@footclothes.com.