SOQ
(Somewhat Often Questions)
Get it? SOQ sounds like SOCK. Jokes are funnier when you have to explain them. It's true.
Sizing SOQ
I'm a size *size* - will they fit me?
They for sure fit Women's size 6 to Men's 12. Usually they will fit a 5 and 13 as well.
I have a friend who is a size 14 with pretty wide feet and he rocks them too. It kind of depends on how wide your feet and calves are. Extra-wide feet-havers in our families are very happy with the ankle socks especially. Our construction seems to let the toes stretch wider than your standard sock.
While our socks aren't made for wide calves specifically, the spandex qualities give our "one size fits most" the ability to, well, fit most. People with especially wide calves might find the more detailed styles to be a bit snug. People without wide calves report that they don't fall down, but don't leave tight marks either.
The most elaborate designs are at higher risk of being tighter. But we truly believe our socks will fit you if you are within the sizes shown. There are rare defects that cause a tight 'catch' around the sock, sometimes just one of the two in a pair. If you notice any sizing differences like this between the left and right socks, please email us at contact@footclothes.com with your order number and we'll investigate.
Why are your wide calf options so limited? Will you launch more wide calf socks?
We know a lot of people want our socks to be bigger or stretchier to fit calves bigger than about a 15” circumference. We hear you. But it’s honestly really complicated. The thing about our designs is they are knitted into the fabric, not printed on, and they use both cotton and nylon thread to make the durable, soft, detailed, vivid images everyone loves. But nylon isn’t as stretchy as cotton. “So just make it bigger,” you might say, but if we make them any bigger, they don’t stay up on anyone.
Chelsea has been working on this problem for longer than most of us have worked with her at FootClothes, and that means she’s already tried making things bigger or altering the cuff or all kinds of changes, but where we are right now with our regular crew socks is that they stay up on most people, and because the human calf is wider at the top and gets smaller as you go down toward the foot, if we make things bigger they slide down and bunch up at the ankle. Which is not cool for anyone.
The more intricate or detailed the design, the more nylon thread it requires, and thus only simplistic designs, such as lines or large blocks lend themselves best to wide calf sizing. Because of this, and because knee-high socks go up above the widest part of the calf so they are more likely to stay up, we created the line Oh Hey, Stripes. This line included two colors of wide-calf friendly knee-highs that used an entirely new production technique we hadn’t tried before. It didn't solve the nylon thread problem, but it made some quality striped socks we really liked.
Unfortunately, the Stripes experiment was not a huge success. Most people see a pair of striped socks and assume it will be dirt cheap, without even bothering to look at it and see the superior construction and quality materials. This is the same problem we have when people want us to make solid-color socks — it's just too expensive for what people perceive as the value of the final product.
In 2025, we've started looking at expanding our ankle sock options instead of chasing the dream of wide-calf-friendly crew or knee highs.
If you want to support our efforts to make more wide-calf options, the best way is to buy the current ones we have. That tells us people are interested and willing to support us putting our money into the project. If you'd like, you can sign up for our email newsletters, and you’ll be notified as soon as we have any new options.
When will you release more ankle socks?
Ankle socks are both popular and unpopular at the same time because we get this question a lot but then the ankle socks we have don’t sell nearly as well as anything else. With the success of Pastel Goth, where the same design is on both the crew and ankle height of the sock, we’re reconsidering what upcoming launches will have for ankle socks. But we don’t usually launch them in the end of the year, because most of our customers are in the Northern Hemisphere, so it’s winter and people have cold ankles.
The best way to make sure we put out more ankle socks is honestly just to buy the ones we have because we can’t invest in something people don’t buy. We’re a super small company and we like that, because it lets us talk to our customers like real people. But we’re not a giant corporation that can take risks over and over on new product lines that people don’t like. Ankle socks don’t sell as quickly in brick-and-mortar stores which is another factor we have to consider. If you like to buy FootClothes from stores in your area — we have a lot of amazing wholesale partners who stock us around the world! — tell them that!
Preorders SOQ
My order contains both preorder and in-stock items? When will it ship?
If your order contains both preorder and in-stock options, our default is to ship the in stock items immediately and backorder anything that is preordered. Shopify's shipping system is not friendly with this, so we will cover end user shipping for the preordered items. If you would prefer we hold and ship complete, please email us at contact@footclothes.com with your order number.
Please check our online retailers for in-stock options for any styles that may be sold out on our site.
I want this but it's sold out. How do I preorder an item?
As soon as we know when a shipment will arrive, an item will have an estimated ship date displayed on its product page. When an item has an incoming shipment and is close to arriving, we'll open it for preorders. These dates are adjusted as shipments come in earlier or later than planned.
If a product is sold out for a long time and doesn't open for preorder, that means we may end up discontinuing it. If you add a product to your wishlist, that helps us know people might want us to keep it coming. You'll also get notified via email when the product comes back in stock!
Ordering SOQ
How long does shipping take?
Our team is small but we try to have someone processing orders 6 days a week. Most of the time, we get orders to the shipping courier within 2 business days.
Once a package has been picked up by the shipping courier, we are at their mercy. We cannot guarantee that the estimated delivery dates from Shopify are 100% accurate, since they are estimates and assume the shipping companies never make mistakes.
If your order needs to be expedited, the best way to ensure that it arrives on time is to pay for a shipping method that is faster than Free Shipping. The free option is always going to be the least reliable especially during a holiday season.
Why can’t I order FootClothes to some European countries right now?
Some European countries require special environmental registrations (called EPR) for companies shipping products there. While we do have a GPSR representative, the financial and administrative burden of these rules is especially tough for a small business like ours — there are only five of us, and we’re doing our best to keep up.
As of July 2025, we have resumed shipping to the European Union for most of our products, but some of our limited items are restricted from shipping to the EU due to various import requirements. Those products will have text in the description warning you that they cannot ship to some countries. We try to keep up with this, but if an import issue arises during order processing, we may have to cancel or alter the order to remove any restricted items. We'll always email you if that happens and refund any merchandise you paid for that we cannot ship.
Additionally, we can’t ship to some countries if they require we get a representative from the individual country, which is cost prohibitive. If you don't see your country as an available shipping destination, email us for the latest status, and know we are doing our best to meet all international standards. If you are a wholesale customer, and your country is not available, please reach out as we may be able to work out a favorable arrangement to expand our reach with your help.
We hope to serve you there again soon and truly appreciate your understanding and support as we work through these challenges.
We are registered in Germany with LUCID DE3253503077437 and our PRO EPR System Operator is Recycling-Dual.
How do returns work?
Something doesn't fit but says it should? Received the wrong socks? Just change your mind? Email us at contact@footclothes.com and let us know what's up. We respond really quickly and we can get you set up with whatever solution best fits your situation.
Please check our Refund Policy and Shipping Policy. We can't accept returns of worn items but if there is a defect, we may be able to refund, according to our policy pages.
I am missing an item in my order.
Every order is picked and packed by real human people and we definitely misread numbers sometimes. Email us at contact@footclothes.com and include your order number, let us know what you're missing, and we'll get it sent out right away.
Do you offer wholesale?
Yes! Sign up is super easy - just fill out this form and you can begin placing orders on our website. Notice for Colorado based business accounts, it takes approximately 24 hours for us to verify your tax ID and mark you as tax exempt. If you need to place an order sooner than that, you absolutely can and any tax you pay will be refunded as soon as possible.
If you would rather not place orders through the website, you can email contact@footclothes.com and we can send a dynamic line sheet for orders. We also accept your own POs for convenience.
General SOQ
What are your socks made out of?
Combed cotton for softness, nylon and spandex for superior feel and stretch. No polyester here, baby. No cutting corners.
Do you use AI-generated art?
No. We pride ourselves on working directly with independent artists and supporting real humans making cool stuff.
Why are your socks MSRP $15?
Our socks utilize stitched designs that are never sublimated. We chose materials and construction that make them super comfortable, but also durable, so you can have your cool socks for a long time. And, we also pay our employees a living wage.
If you sign up for our mailing list, that’s the best way to be notified of sales and you’ll be sent a coupon for joining.
Also, we don't repeat the same exact thing on both socks. We actually change them so the design is always on the outside ankle. Competitors sell novelty socks without the double terry padding and with annoying toe seams for about 12 to 13 dollars. With the discount, we are about in the same ballpark, but with what we believe is superior in comfort.
Where are your socks made?
They are made in China in a factory run by my friend Kevin. The factory has all ISO9000 certifications for workers and has passed every third-party inspection with flying colors. Happily, their QA team is on top of it as well.
Our first inclination was to make them here in the US, but research quickly proved that was not feasible. There are only 3 factories here that make socks. One of them has a terrible interface and an even worse attitude when answering their phone. The other only takes orders in excess of 10,000 per design, and the other one quoted a $9 cost for a sock that is much worse quality than what we ended up going with, and starting out as a new company we couldn't find any way to make it work. The machine we currently are utilizing doesn't even exist in the US.
By sourcing overseas, I have enough margin to pay skilled American employees living wages. If I sourced here in America I would be creating zero good jobs for Americans. It's a catch-22 in a lot of strange ways.
Wash instructions?
Don't wash instructions, wash socks instead. HA.
Wash separately. Do not bleach. Machine wash warm. Tumble dry medium, lay flat to dry, or just try using your dry sense of humor.
Do these have annoying strings on the inside?
No, this is part of the high-quality construction that made us go with our factory of choice. Catching your toe on a loop is the worst. If you find the inside of your sock has loops that catch, it could be a defect. Please take a few photos of it inside-out and send us an email at contact@footclothes.com including your order number and we'll do our best to keep your toes loop-free.
Is the no-feel seam good for people with sensory issues?
Yes. We have many autistic customers and others with sensory issues who report the seam is very toe friendly and comfortable.